Shipping policy

Shipping Policy

Last Updated: September 25, 2026

At KAIRO, we want your shopping experience to be simple, secure, and hassle-free. We carefully pack every order and work with trusted delivery partners to ensure your products reach you safely and on time.

1. Shipping Coverage

We currently offer shipping across Pakistan.

For selected international destinations, shipping availability may vary. If international shipping is available for your location, the applicable shipping charges and delivery time will be displayed at checkout.

2. Order Processing

All orders are processed after your order has been successfully confirmed.

Orders are usually processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, promotions, or high-demand periods, processing may take slightly longer.
Once your order has been dispatched, you will receive shipping confirmation and tracking details where available.

3. Delivery Time

Estimated delivery time within Pakistan:

Location	Estimated Delivery
Major Cities	2–5 Business Days
Other Areas	4–7 Business Days
Remote Areas	5–10 Business Days

Please note that these are estimated delivery times and may vary due to weather, courier delays, public holidays, or other circumstances outside our control.

4. Shipping Charges

Shipping charges are calculated based on your order and delivery location and will be displayed at checkout.

Free Shipping:
We offer free shipping on orders above Rs. 5,000 within Pakistan.

Orders below the free-shipping threshold may be subject to a standard delivery fee.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations within Pakistan.

For COD orders:

Please provide an accurate phone number and delivery address.
Our delivery partner may contact you to confirm your order.
Please make sure someone is available to receive the package.
Additional verification may be required for certain orders.

6. Tracking Your Order

Once your order has been shipped, you may receive a tracking number through email, SMS, or WhatsApp.

You can use the provided tracking information to check the current status of your shipment.

If your tracking information has not updated for several days, please contact our support team.

7. Delayed or Lost Orders

While we work with reliable courier partners, unexpected delays can sometimes occur.

If your order has not arrived within the estimated delivery period, please contact us with your order number so we can check the shipment status.

In case a shipment is confirmed as lost by the courier, KAIRO will work with the courier to resolve the issue and provide an appropriate solution.

8. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because of an incorrect or incomplete address, additional delivery charges may apply if the order needs to be shipped again.

9. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

We recommend taking clear photos or videos of the package and product before opening or discarding the packaging. This may be required to process a damage claim.